Working Agreement

Peace and Minds Counselling Group UK

This Working Agreement sets out the terms under which Peace and Minds Counselling Group UK ("we", "us", "our") provides counselling services, digital products, and related services through our website, email, Instagram, and other online platforms. This document is designed to meet key UK legal requirements for online sales agreements and should be read together with our Privacy Policy.

1. Business Information

Business Name: Peace and Minds Counselling Group UK
Business Address: 37 Scott Road, Bishop’s Stortford, Hertfordshire, CM23 3QL
Email: info@peaceandmindscounselling.co.uk

We operate in accordance with the laws of England and Wales.

2. Scope of This Agreement

This agreement applies to all products and services sold by Peace and Minds Counselling Group UK through:

  • Our website

  • Email communications

  • Social media platforms (including but not limited to Instagram and Facebook)

  • Any other digital or online sales channels we operate

By purchasing from us, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

3. Contract Formation

A legally binding contract is formed when:

  1. You make an offer to purchase a product or service (for example, by clicking “Buy”, booking a session, completing checkout, or sending a direct message or email requesting services), and

  2. We accept your offer by confirming your booking, issuing a confirmation email, invoice, or otherwise confirming acceptance in writing.

Contracts may be formed via our website, email, Instagram, or other online platforms.

4. Description of Services and Products

We provide professional counselling and therapy services, including individual sessions, group sessions, workshops, and bundled service plans. We may also provide digital products or downloadable resources.

Full descriptions of each service or product, including format, duration, and any relevant limitations, is provided before purchase.

5. Pricing and VAT

  • All prices are displayed clearly before purchase.

  • Prices will state whether VAT is included, where applicable.

  • Any additional charges (such as delivery or processing fees) will be shown before you complete payment.

  • We reserve the right to change prices at any time; however, changes will not affect orders already confirmed.

6. Payment Methods and Timing

We accept payment through the methods stated on our website or agreed in writing (such as card payment, bank transfer, or approved online payment platforms).

  • Payment is required in full before services are delivered unless otherwise agreed in writing.

  • Bookings are not confirmed until payment has been received.

7. Delivery of Services and Digital Products

Counselling Services

  • Session dates, times, and delivery method (online or in-person) are booked or will be agreed in advance.

  • It is your responsibility to attend sessions at the agreed time.

Digital Products

  • Digital products will be delivered electronically via email or download link after payment is received.

8. Cancellation, Cooling-Off, and Refund Policy

14-Day Cooling-Off Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel most online purchases within 14 days of purchase.

For counselling services, by booking a session within the 14-day cooling-off period, you acknowledge and agree that the service may begin during this period. Once a session has been delivered, the right to a refund for that session is lost.

Our Cancellation Policy

  • Sessions cancelled with more than 24 hours’ notice are eligible for a full refund or reschedule.

  • Sessions cancelled with less than 24 hours’ notice are non-refundable.

Bundled Plans

  • Bundled or multi-session plans must be used within 6 months of the purchase date.

  • Unused sessions after 6 months will expire and are non-refundable unless otherwise agreed in writing.

9. Refunds and Complaints

Refunds

Where a refund is approved, it will be processed using the original payment method within 14 days.

Complaints

If you are dissatisfied with our services, please contact us at info@peaceandmindscounselling.co.uk. We aim to acknowledge complaints within 5 working days and resolve them promptly and fairly.

10. Privacy and Data Protection

We collect and process personal data such as names, email addresses, and contact details in accordance with the UK General Data Protection Regulation (UK GDPR).

Our full Privacy Policy explains:

  • What data we collect

  • How we use and store your data

  • Your rights under data protection law

Our Privacy Policy is available on our website and should be read alongside this agreement.

11. Pre-Contract Information

Before you make payment, we will clearly provide:

  • Our business name and contact details

  • A clear description of the goods or services

  • The total price, including all charges

  • Payment and delivery arrangements

  • Your rights to cancel, amend, or withdraw from the contract

12. Amendments and Updates

We reserve the right to update these terms from time to time. The version in force at the time of purchase will apply to your order.

13. Governing Law

This agreement is governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Last updated: 16/01/2025